SHIPPING POLICY

SHION7 (“we” and “us”) is the operator of (https://www.shion7.com) (the “Website”). By placing an order through this website, you agree to the following terms. These are provided to ensure that both parties understand and agree to the arrangement, to protect each other and to set expectations for our services.

Information:

  • Orders may take 1-5 business days to process and pack.
  • We are closed on weekends and all statutory holidays. 
  • We offer free shipping for orders above $99 USD, We charge $12 USD for each order that is below $99 USD.
  • To ensure delivery of your order please input your information and address in English.
  • The delivery time = Order preparation time + Standard shipping time; normally 15-25 days.
  • Please ensure all your information is correct before placing your order.
  • We are not responsible for any mistakes in addresses you input.
  • If you have any questions or concerns please email us at info@shion7.com

We provide standard shipping and express shipping. Our free standard shipping service is only for orders over $99 USD, and we charge $12 USD for each order that is below $99 USD. If you need express shipping, please choose it when check out, the shipping cost will be calculated based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Our Standard Shipping takes 10 – 15 days averagely to complete a delivery from the date we ship to you till the date you receive, but in extreme situation, it may take up to 25 days. In most cases are 15 days. The express shipping takes 5-10 days averagely. The delivery time = Order preparation time (1-5 days) + Standard shipping time (10-15 days) The lead time from the day you place your order to the day you receive the product can be as short as 13 days in favorable circumstances or as long as 27 days in extreme circumstances. In most cases, 15 days.

The tracking information will be provided to you by email as soon as the order is processed. You may also track your order at https://www.17track.net/en with the tracking number. Please allow 1-2 business days for tracking information to be available.

In any cases that you don’t get a tracking link, you can always get in touch with us info@shion7.com, we’ll be happy to help.